Your phone rang. You were under a house.
They didn't leave a message. They just called the next person on the list, and that person is doing the job on Thursday.
Nexus picks up every call, text and web chat in about a second, sorts out what the job is, and puts it straight in your ServiceM8 diary. Even at 11pm on a Sunday.
No setup fee · No lock-in · Running inside a week
Missed call · 6:42PM
0412 000 000
Hi, my hot water system's leaking everywhere. Can someone come out?
That's no good. Have you shut it off at the mains?
Yep, shut it off. I'm in North Gosford.
OK. Dave's free 7:30am tomorrow. Booked you in.
Job #4182 created in Service M8
0 missed calls
since going live
Sound familiar?
Every missed call is a missed opportunity. It's time to work
smarter.
Mid-job interruptions
You're on the roof - hands full, can't answer. They call the next tradie on Google instead.
Evening admin
You spend your evenings returning texts and doing quotes instead of switching off with the family.
Lost leads
Competitors respond faster and win your jobs - not because they're better, just because they replied first.
No off switch
From school drop-off to bedtime, work calls persist. The weight of unanswered messages keeps your mind working long after you stop.
Quotes that go cold
You spent an hour pricing the job. They never replied. A quick automated follow-up could help win the job.
No-shows & chasing
Customers ghost appointments or forget entirely. You lose half a day and still have to chase payment.
One front desk. Every way a customer tries to reach you.
Ring, text, or message your website - it's all the same conversation,
handled by the same thing, booked into the same diary.
It answers the phone
First ring, any hour, Australian voice, your trade's words. Have it take everything, or just the ones you don't get to.
Knows an emergency from a quote
Gets the address and the job
Puts the good ones through to you
It texts back instantly
If a call ever does slip through, a text lands before they've dialed anyone else - and it keeps going until the job's booked.
Replies to every missed call
Chases quotes going cold
Asks for the review after
Your website books jobs
A chat that answers the "how much" and "when can you come" questions, then locks in a time instead of dumping a form on you.
Only quotes what you actually do
Qualifies before it books
hands over when they want a human
You see the lot
every call, what it was about, what got booked and what it was worth. Recording and transcript on all of them.
Booked value by where it came from
After hours vs. business hours
A summary in your inbox each week
Booked where you already are.
However they get in touch, it checks they're in your area, then offers times on days you're already working nearby - so your week isn't zig-zagging across town all week.
What we watch
We don't just answer the phone. We keep watch over the whole job, from the first call to the final payment, nothing slips through.
First call
Before the job
Calls, texts and web chat: answered in about a second, day or night.
Bookings: straight into your ServiceM8 diary.
Quotes: follow up for you, so they don't go cold.
No-shows: confirmations and reminders, so customers turn up or let you know they won't.
job done
After the job
Invoices: chased politely, so you get paid without the awkward phone calls.
Reviews: happy customers are asked for a Google review.
Service reminders: past customers get a nudge when their next service is due.
ongoing
Every week
Your weekly report: calls answered, jobs booked and invoices follow up.
Paperwork: a heads-up before your license, insurance or rego expires.
Built for your trade
It doesn't sit next to
ServiceM8. It works
inside it.
Other answering services email you a message and call that a lead. You still have to type the job in yourself at 9pm.
Nexus opens the job card, sets the category and urgency, checks who's actually free, books it, and staples the recording to it. You open ServiceM8 in the morning and it's all sitting there.
Not on ServiceM8? We also connect with tools like Tradify, simPRO, ArFlo, Jobber, Google and Outlook calendars (support varies by platform)
Someone new rings
→ Client record with their details
They describe the job
→ Job card, category, urgency, notes
They give an address
→ Site address on the job
A time gets agreed
→ Booked against a free crew window
The call ends
→ Recording and transcript attached
The job wraps up
→ Review request sent by text
Up and running in a week
Three steps to an AI that sounds like you, works for you, and never
takes a day off.
The Chat
We jump on a call to understand your business and figure out what you need - Voice, SMS, Web chat, or any combination, plus channels like WhatsApp and Facebook if that's where your customers are
Our point of difference
The Build - We train it on your business
This is where most AI agencies cut corners - they set up a generic bot and call it done. We don't. Before anything goes live, we deep-dive into your business so the AI genuinely represents you.
Go Live
We connect everything and run live tests with you before switching on. From that point, your phone answers itself - you keep working.
What goes into the build.
Your services
Exactly what you do - and what you don't. No wrong enquiries.
Your tone
Professional, friendly, direct - however you naturally talk to customers.
Your pricing rules
Call-out-fees, after-hours rates, quote-only jobs - all built in.
Your service area
The bot knows where you work and can decline out-of-area requests.
Common questions
FAQ answers specific to your trade so customers get real answers fast.
Your booking process
Where you prefer a callback, a form, or straight into your calendar.
When a customer calls, Nexus can capture their details and job requirements and put the information straight into your ServiceM8 workflow.
No need to rely on a calendar entry to carry the job details. No need to manually transfer the enquiry from your receptionist to your job management system.
The call comes in. The job details go into ServiceM8. You get on with your work.
We're only taking on a handful to start with.
Nexus is new. That's exactly why the deal is this good, and exactly why it won't stay this way. Founding partners get our full attention through setup and keep their rate as we grow.
Nothing to set up.
Build, scripting and integration included.
No contract.
Month to month. Walk if it stops paying for itself.
Your price is locked.
It doesn't move when the list price does.
Pick a time.
Fifteen minutes,
no pitch.
We'll ask how your calls come in now, let you hear the thing running live, and tell you straight if it's not worth it for your business.
0483 920 092
Rather type than talk? Email us and we'll send some times back.
Nexus Agency
Calls Answered. Invoices Chased.
Bookings Sorted.
organisation
ABN: 29 881 740 289
Central Coast, NSW, Australia
© 2026 Nexus Agency. All rights reserved.
Built for tradies who'd rather be on the tools