Question 1

Is this a real AI, or am I just getting a generic chatbot?

Accepted Answer

It's trained specifically on your business before it goes live — your services, tone, pricing rules, service area, and common questions, not a templated script.

Question 2

How long does setup take?

Accepted Answer

Typically live within 14 days of our first call.

Question 3

Do I need to be tech-savvy to use this?

Accepted Answer

No — that's explicitly who this is built for.

Question 4

Which tradies is this actually built for?

Accepted Answer

Carpenters, builders, plumbers, handymen, electricians & solar, HVAC techs, cleaners, landscapers — and anyone else brilliant at their trade but buried in the admin side of it.

Question 5

Does it work after hours and on weekends?

Accepted Answer

Yes — that's the core of it. 24/7 coverage means evenings, weekends, and whenever you're mid-job with your hands full.

Question 6

Can it actually quote a job, or just take a message?

Accepted Answer

Depends on the job. For work we can price from a few details — call-out fees, standard rates, common job types — it'll quote on the spot using the pricing rules and numbers we build into its knowledge base during setup. For anything that genuinely needs eyes on the job first (most quote-only work), it won't pretend to guess a price — it'll capture the details and get it in front of you to quote properly.

Question 7

What happens if the AI can't answer something?

Accepted Answer

It escalates instead of guessing — emergency calls get flagged and sent to you instantly, and anything outside its training gets handed off rather than making something up.

Question 8

Can you handle multiple calls at once?

Accepted Answer

Yes — as many as come in, all at the same time. No hold music, no waiting for a callback, and no losing the second caller because you were already on the first.

Question 9

Can I keep my existing number?

Accepted Answer

Yes — nothing changes on your end. It works through call forwarding, so you keep the number you've always had, and you can switch forwarding on or off whenever you like.

Question 10

What's the contract length — am I locked in?

Accepted Answer

Our plans typically start with a 6-month term. You're covered by our Never-Miss Guarantee for the whole time you're with us — if a call or text ever goes unanswered on our end, we fix it free.

Question 11

What does the setup fee cover, and is it really waived right now?

Accepted Answer

The setup fee covers the deep-dive and build process — Founding Partners get it waived completely, right now. We also lock in your price for your first 12 months with us, so the rate you started at is the rate you keep, with no increase at renewal.

Question 12

Does it work with the software I already use?

Accepted Answer

The top tier integrates directly with ServiceM8, Tradify, or Jobber. Using something else? Worth a chat regardless — if it's got an API, there's a good chance we can still connect it in.

Question 13

Is my data safe?

Accepted Answer

Yes. Your customer details, call history, and business information are handled securely and never shared or sold to third parties.

Question 14

What happens if something does go wrong after I'm live?

Accepted Answer

Covered by the Never-Miss Guarantee — if a call or text goes unanswered on our end, it's fixed free, for as long as you're with us.

FAQs

Frequently Asked Questions