FAQs
Got questions? Good.
Here's what most tradies want to know before handing their phone over to us. Still unsure? Call the demo line and hear it for yourself.
Getting started
Is this a real AI, or am I just getting a generic chatbot?
It's trained specifically on your business before it goes live - your services, tone, pricing rules, service area, and common questions, not a templated script.
How long does setup take?
Typically live within 14 days of our first call.
Do I need to be tech-savvy to use to use this?
No - that's explicitly who this is built for.
Which tradies is this actually built for?
Carpenters, pest inspectors, plumbers, handymen, electricians & solar, HAVC techs, cleaners, landscapers - and anyone else brilliant at their trade but buried in the admin side of it.
What it can do
Does it work after hours and on weekends?
Yes - that's the core of it. 24/7 coverage means evening, weekends, and whenever you're mid-job with your hands full.
Can it actually quote a job, or just take a message?
Depends on the job. For work we can price from a few details — call-out fees, standard rates, common job types — it'll quote on the spot using the pricing rules and numbers we build into its knowledge base during setup. For anything that genuinely needs eyes on the job first (most quote-only work), it won't pretend to guess a price — it'll capture the details and get it in front of you to quote properly, instead of over-promising a number it can't back up.
What happens if the AI can't answer something?
It escalates instead of guessing - emergency calls get flagged and sent to you instantly, and anything outside its training gets handed off rather than making something up.
Can you handle multiple calls at once?
Yes - as many as come in, all at the same time. No hold music, no "please call back later," no losing the second caller because you were already on the first. That's one of the biggest practical differences between this and a human answering the phone: you can only ever be on one call - your AI can be on twenty.
Can I keep my existing number?
Yes - nothing changes on your end. It works through call forwarding, so you keep the number you've always had. Want to answer calls yourself for a bit - a slow week, a holiday, whatever - just switch forwarding off and they come straight to you like always. Flip it back on whenever you want the AI picking up again.
pricing & commitment
What's the contract length - am I locked in?
Right now, no. Founding Partners are month to month with no lock-in, and can cancel with 30 days' notice. After founding spots fill, new plans start on a 6-month term. Either way, our Never-Miss Guarantee covers you the whole time: if a call or text goes unanswered on our end, we fix it free.
What does the setup fee cover, and is it really waived right now?
The setup fee covers the deep-dive and build process. Founding Partners get it waived completely, right now. We're also locking in your price for your first 12 months with us: if you stay on for two 6-month terms back to back, the rate you started at is the rate you keep - no increase at renewal. That's a promise on price, separate from your contract length (see above) - it's not a 12-month commitment, just a 12-month guarantee that the number won't move on you.
What happens if I go over my fair limit?
Nothing automatic. The limit covers normal use for almost everyone on the plan. If you're running hotter than that pattern for a couple of months running, we'll get in touch to talk about the right plan for your volume - you'll never see an unexpected charge.
trust & support
Does it work with the software I already use?
Yes, it integrates directly with ServiceM8, Tradify, or Jobber. Using something else? Worth a chat regardless - if it's got an API, there's a good chance we can still connect it in.
Is my data safe?
Yes. Your customer details, call history, and business information are stored securely in your job management system and GoHighLevel (the CRM platform behind your AI receptionist) - and never shared or sold to third parties.
What happens if something does go wrong after I'm live?
Covered by the Never-Miss Guarantee - if a call or text goes unanswered on our end, it's fixed free, for as long as you're with us.
Find out more
Book a free chat, or hear the AI answer a real call first.
Nexus Agency
Calls Answered. Invoices Chased.
Bookings Sorted.
organisation
ABN: 29 881 740 289
Central Coast, NSW, Australia
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Built for tradies who'd rather be on the tools.