Yes, to both. You can choose from a variety of Australian voices.

Both. Whether it's a flashing repair or a commercial re-roofing, the AI takes the enquiry, asks the right follow-up questions, and gets it booked in or flagged for a quote.

With 24/7 availability, their call or message will always be responded to. You would likely have an emergency workflow setup, which may text or call you (or someone else) directly. You tell us how you want to manage it, and it is implemented.
If a call or text goes unanswered on our end, it's covered by our 'Never-Miss Guarantee' - we fix it free.

Your customer data lives in two places: your job management, and GoHighLevel (the CRM behind your AI receptionist), which stores a subset of it. Depending on your plan, calls may be recorded there too, and the voice AI keeps call logs for a set period before they're automatically purged.

You tell us how you would like to manage this.

Most common is to set a radius from your business address that you service (e.g. 50km), and the AI will determine if the caller is within your service radius or not. This can be done based on Postcode or Suburb, and the full street address gives the most accuracy.

This is where an AI receptionist really shines:

Firstly, the AI can handle very large call volumes, so no issues there.

Secondly, during peak season, it can ask more 'qualifying' questions, to ensure your limited time is not wasted with no-shows.

Lastly, it can do all the booking, follow-ups and late notifications for you, freeing up time to do the job.

Yes.
We work with you to map the everyday phrases customers actually use - 'it only leaks when it rains heavy, right where two rooflines meet in a v' - to 'valley overflow/deterioration', so the AI understands regardless of how it's worded.

There are clear guardrails in place, so this is rare. If the AI doesn't understand something, it asks rather than guesses. If it can't resolve something, it's trained to loop you in directly. And if it gets a detail wrong, the customer can correct it, the same as with any person.

Yes, if that is what you would like.

You tell us the rules, and we will implement them. For example, there may be certain jobs that are fixed price, or priced per quantity/area, the AI receptionist determine the service, ask the approximate quantity/area, knowing your up-to-date price list it could then give an estimate to the customer.

If the service was more complex, then it could say, this would require an on-site quote.

The general workflow would be as follows:

1. Customer calls or messages

2. AI answers, qualifies the enquiry, and books a site visit

3. Customer gets an SMS confirmation

4. Job is created in ServiceM8 and added to your calendar

5. You get notified (if you're set that up)

6. A transcript/summary is stored for your records.

Depends on what it is you are customising.

If it is something about your pricing, service area or other business function, then yes. You simply update the relevant location (e.g. Google Doc / Website) and the AI Receptionist is automatically updated.

If however, it is a change in the workflow, then you would need to contact Nexus Agency and we would update the workflow

Yes, you tell us what types of questions you want asked.

We can delete everything you want us to delete, and export everything else.