AI Receptionist for Tradies: Answer Every Call, Book More Jobs

You're up a ladder with a drill in your hand and your phone starts ringing. You can't answer it, the caller won't leave a voicemail, and by the time you ring back they've called someone else. That's the missed call problem every tradie knows, and it's exactly what an AI receptionist for tradies is built to fix.

Watch a real call to our demo line below. A homeowner rings a solar installer, asks about trees over the roof, gets a straight answer, asks about rebates, and ends up with a booked consult. The AI wasn't given the questions in advance.

Why tradies miss so many calls

When you're on the tools, on the roof, under a sink or in a switchboard, you can't stop to answer. Plumbers, electricians, solar installers, HVAC and air conditioning technicians, landscapers, cleaners, pest inspectors, pool cleaners and appliance repairers all share the same problem. The phone rings at the worst possible moment, and many callers hang up instead of leaving a message.

A virtual receptionist or answering service can help, but a person taking messages still leaves you to call back, work out the job and find a time. An AI receptionist goes further: it asks the questions, answers the common ones and books the job.

What our AI receptionist does

Nexus Agency's AI voice receptionist answers your calls the way you'd want them answered. In the demo call above, it:

• Answers instantly, 24/7, including after-hours calls and while you're on the job.

• Scopes the job before it reaches you. It asks the right questions (own or rent, previous rebates, address and suburb) so you get the details, not a vague message.

• Checks it's a fit before it's booked. It confirms the address is in your service area, so you don't waste a trip.

• Answers the questions customers ask, using your own pages and documents, so the answers stay current when your information changes.

• Reads details back (address, day and time) so nothing gets mixed up.

• Books the appointment. For our clients, bookings go straight into ServiceM8 or your calendar.

• Sends a confirmation text so the customer has the details in their phone.

• Is honest when it doesn't know. On the demo call it said it didn't have the consultant's name and offered a callback instead of guessing.

More than call answering

A missed call is only part of the admin load. Nexus Agency also handles the follow-up that tradies rarely have time for: quote follow-up, review requests, service reminders and no-show protection, with reporting so you can see what's happening. Customers can also text a photo of the unit or label, and the AI reads it and saves a summary to the job, so you arrive knowing what you're looking at.

Who it's for

It suits sole traders and small crews who want to book more jobs without hiring a full-time receptionist: electricians, plumbers, solar and battery installers, HVAC technicians, landscapers, cleaners, pest inspectors, pool cleaners, appliance repairers and builders. We're based on the Central Coast, NSW, and work with trades across the Central Coast, Newcastle and Sydney, and across Australia.

How it fits your business

1. We set it up with your details: services, areas, prices, hours and the questions you'd ask.

2. It answers every call, books jobs, and passes urgent calls straight to your mobile.

3. You get the booking, with the details already collected, in ServiceM8 or your job management software.

You stay on the tools. The phone gets answered.

Try it yourself

Want to hear it handle a call? Ring our demo line on 0485 008 906. It's a demo, so there's no sales call and no real booking. Ask about solar panels and a battery, or throw it a curveball.

Frequently asked questions

What is an AI receptionist for tradies? It's a voice assistant that answers your business calls, asks the right questions, answers common queries and books the job, so you don't have to stop work to take the call.

Can an AI receptionist book jobs? Yes. It checks your availability, offers times and books the appointment, and for our clients it can book directly into ServiceM8.

Does it sound like a robot? It's a natural-sounding voice, and you can hear it for yourself in the video above or by calling the demo line.

What happens if it can't answer a question? It says so and offers a next step, such as a callback, instead of making something up. Urgent calls can be transferred straight to your mobile.

How much does it cost? Plans depend on what you need. See our pricing page or get in touch.

Will it work for my trade? It works for plumbers, electricians, solar installers, HVAC, landscapers, cleaners and other home service trades. We set it up around your services and area.

Ready to stop missing calls?

Our Founding Partner offer is open to our first clients. Book a chat and we'll show you how an AI receptionist could answer your calls, qualify your leads and book your jobs, while you get on with the work.

Calls Answered. Invoices Chased. Bookings Sorted.